In this month’s episode, we’re joined by Lane Schiffman from Schiffman's Jewelers, an upscale jewelry and watch retailer headquartered in Greensboro, NC. Drea talks with Lane about his organization’s experience with the TriMetrix Side-by-Side Comparison Report, and how it helped two key employees overcome crucial communication differences—that ultimately resulted in increased revenue for the company.
TUNE IN AS WE DISCUSS:
- How employee miscommunication can lead to lost sales and customer dissatisfaction
- The 2 fundamental communication truths that many people can fall prey to
- The approach Schiffman’s Jewelers took to present the report to the miscommunicating employees
- How the exercise has resulted in a better attitude throughout the organization, and an overall increase in sales and revenue
